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22Apr/140

Outlook 2013 hang in loading profile

Outlook 2013 hang in loading profile

Environment:

Microsoft Outlook 2013 (32-bit) running in Windows 7 (64-bit)

Problem:

Microsoft Outlook suddenly not working. Outlook hang in "Loading profile" stage. We was working previously.

 

Troubleshoot task perform:

Task performed Result
Delete and recreate Outlook Profile Outlook still hang
Launch Outlook with safe mode (Outlook /safe) Successfully launch Outlook. Only a temporally solution.
Disable and remove all the Outlook add-in Outlook still hang
Restart computer Outlook still hang
Repair Microsoft Office Outlook still hang
Remove and Re-install Microsoft Office 2013 It is working but the problem happen again after some time
Disable cache mode Outlook still hang

 Solution: Disable the Hardware Acceleration

1. Modify registy by running "regedit"

2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common

3. Create a new Key and name is as " Graphics"

4. Select Graphics key, right-click on the empty area in right panel and create a new DWORD (32-bit) value with name of "DisableHardwareAcceleration"

5. Enter value data as 1 for DisableHardwareAcceleration

DisableHardwareAcceleration

DisableHardwareAcceleration

Outlook 2013 should work fine now.

 

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